Frequently asked questions
Do you pay for referrals if I refer a friend?
Absolutely! Your next 'Maintenance Cleaning' is completely FREE when you refer us to someone who uses our service! Yes, we said free. Our business loves referrals – therefore, we award them very generously.
Do your cleaning professionals speak English?
Yes, our professionals must be able to read and speak English. We feel that this is necessary to best serve our clients. Additionally, we don't employ illegal laborers - which is likely the reason for a company to have non-English speaking employees.
Do you take credit cards?
Yes, we accept: VISA, MASTERCARD, DISCOVER, and AMEX
Do I have to sign a contract?
No. You may cancel at any time. However, we do offer a discount to customers who pay in advance. The program offers considerable savings on every cleaning. Call to find out about this program.
When do I pay for the service?
At the time of service. You can leave a check or cash for our cleaning professionals or we can charge your credit card the day of cleaning.
What if I'm not satisfied?
Our work is guaranteed 100%. If you're not completely satisfied call our office within 24 hours of our cleaning and we'll fix the issue! In the rare event that we can't satisfy you a refund will be offered.
What day and time will you show up to clean?
Monday through Friday - we offer either a morning slot or an afternoon slot. We will do our best to accommodate your schedule and get to you as quickly as possible. We also take Saturday requests.
What about Fido and Fluffy?
Pets aren't a problem for us. Unless, of course, we're a problem for them! We bring treats, as long as the owner approves! Also, any special instructions are listed on each work order so our cleaning professionals will know how you'd like us to handle your pet.
Do I have to be home during service?
No. Most of our clients give us a key and their alarm code. In fact, some clients prefer for us to come while they're away so they return to a clean and relaxing home.
Who provides the cleaning supplies & equipment?
We do! Our cleaning professionals use a new microfiber mop head and fresh cleaning cloths for each home.
What if I have to skip or cancel my service?
Not a problem. Just give 24 business hours notice of your change in plans and we'll promptly reschedule or cancel your service.
What if I need some extra tasks or services?
We've got you covered! Call us at least 24 hours in advance and we'll provide a quote for the additional services.
Do I have to tip your cleaning professionals?
If our cleaning professionals do a great job let them know! It's not expected, but definitely appreciated.